Privacy Policy - Scrella Device Insurance

This Privacy Policy describes how Scrella Technologies (“Scrella,” “we,” “our” or “us”) collects, uses and discloses Personal Data about individuals (collectively, “users” or “you”) receiving our products and services, exploring or maintaining a business relationship with us (either directly or through an intermediary) and/or using our websites, mobile applications, or other online features (collectively, our “Platform”). As used in this Privacy Policy, “Personal Data” means any information relating to an identified or identifiable natural person; Personal Data is intended to cover all information subject to Personal Data processing and privacy laws applicable to our business.

Without limiting the generality of the preceding paragraph, this Privacy Policy applies to your use of (regardless of means of access) our Platform. By accessing or using our Platform, you agree to this Privacy Policy.

Last updated July 12th 2024

Information We Collect

Information you provide us: When you submit an inquiry to us via any means, register for a Scrella account, register to attend a Scrella event, interact with us on social media, partake in competitions and promotional activities and volunteer information to us; we may collect personal information from you, which may include your name, email address, mobile phone number, image and other information that identifies you (collectively, "Personal Information"). By providing your Personal Information and any other kind of information or data to us, you expressly agree to our collection, use, storage, and disclosure of such information as described in this Privacy Policy. As a User, we will also ask you to create login information for your Scrella account, such as a username and password. When you provide your mobile phone number, we may ask for your consent to receive text messages relating to our services on that number. In general, we collect Personal Information you give us by filling in forms on our Platform or by corresponding with us by phone, email, social media posts & messages, or otherwise.

Information we collect automatically:We may automatically collect information about your use of our Platform. This information may include Personal Information as well as statistical information that does not identify you ("Analytics"). Some Analytics may be correlated with Personal Information. When Analytics are, directly or indirectly, associated or combined with Personal Information, such Analytics will be considered Personal Information for purposes of this Privacy Policy.

Information that we automatically collect in connection with your access or use of our Platform or services may include:

Device Information: We may collect Device-specific information (such as hardware model, operating system version, unique Device identifiers, and other related information). We may associate your Device identifiers or mobile phone number with your Scrella account.

Log Information: We may record or log information from your Devices, their software, and your activity accessing or using our Platform. This information may include the Device's Internet Protocol ("IP") address, Identification numbers associated with your Devices and other interactions with our Platform or information described in our Cookies Policy.

Information from third-party sources: We may receive information about you from third-party sources, such as marketing partners. We may also collect your Personal Information from a User where your Personal Information is filled in a Next-of-Kin form.

How we use your information

To the extent required by applicable law, each purpose for the processing of Personal Data is substantiated by one or more lawful bases for processing. Unless otherwise identified with respect to a particular product or service, our processing is done based of one or more of the following:

Consent: We may process your data
if you have specifically granted us permission to use your personal information for a specific purpose.
Performance of a Contract:
We may process your personal information to fulfill the terms of our contract if we have entered into one with you.
Legitimate Interests:
We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Vital Interests:
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
Legal Obligations: In order to comply with applicable legislation, governmental demands, a judicial procedure, court order, or legal process, such as in response to a court order or a subpoena, we may share personal information (including in response to public authorities to meet national security or law enforcement requirements).

We may use the personal information we collect on the aforementioned basis for the following purposes:

To provide and improve our services.
To communicate with you about your account and our Platform.
To personalize your experience and deliver targeted advertisements.
To detect, investigate, and prevent fraud and other illegal activities.
To comply with legal obligations.

We may use your email address to respond to your inquiries and to provide information about our services. You may elect not to receive promotional emails from us either by "unsubscribing" to an email you receive from us or by contacting us as indicated below. As a User, if you unsubscribe from receiving emails from us, we may still send you non-promotional emails, such as emails about your Scrella account or our ongoing business relations, unless you withdraw your consent to receive electronic communications.

Information Sharing

From time to time, to the extent permitted by applicable law and subject to any contractual limitations on sharing Personal Data, we may share your information, on the aforementioned lawful basis, with our affiliates, third party service providers, and regulatory authorities as circumstances may require.

We may share your information with third parties who perform functions on our behalf (e.g., Repair Partners and Payment Processors). We do not authorize these third parties to use your information for purposes other than for which it has been provided, and do not authorize these third parties to disclose that information to unauthorized parties. We require these third parties to maintain appropriate security to protect your information from unauthorized access or processing. Please note that you may be subject to the Terms of Use or Privacy Policies of these third parties and as such required to abide by them.

We may share your information with other parties as directed by you or subject to your consent. We may also share and otherwise process aggregated information or de-identified information that does not identify you individually with other parties. For example, from time to time, we may utilize survey information collected from you on an aggregate, not individually identifiable, basis. We also use this aggregated or de-identified information for our various business purposes, including the creation and sale of other products and services to our customers or potential customers. This aggregate or de-identified information is not traceable to any particular client or user and will not be used by a third party to contact you..

Your Rights

We respect your rights regarding your personal information and are committed to ensuring that you have control over how your information is collected, used, and shared. As a user of our Platform, you have the following rights:

Right to Access: You have the right to request access to the personal information we hold about you. Upon request, we will provide you with information about whether we hold any of your personal information and, if so, the categories of information, the purposes for which it is being used, and the third parties with whom it is being shared.

Right to Rectification: If you believe that any of the personal information, we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.

Right to Erasure: You have the right to request the deletion of your personal information from our systems under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent for its processing. However, there might be requirements under applicable law, or other compelling reasons, that prevent us from immediately erasing your Personal Data. In such case, we will stop using your Personal Data for any other reasons than to comply with the applicable law, or the relevant compelling reason.

Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances, such as when you contest the accuracy of the information, or when the processing is unlawful, but you do not want us to erase it.

Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller without hindrance from us, where technically feasible.

Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or where the processing is based on our legitimate interests or those of a third party, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms.

Right to Withdraw Consent: If we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw that consent at any time. However, please note that withdrawing consent may affect the availability and functionality of our Services.

You may choose not to provide certain personal information, but this may limit your ability to use certain features of our Platform.

You may also opt out of receiving marketing communications from us by following the instructions provided in such communications.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you are no longer an active user of our Platform or services and your account is inactive for a certain period, we may anonymize or delete your personal information in accordance with our data retention policies and applicable laws.

Data Security

We prioritize the security of your personal information and employ industry-standard measures to safeguard it against unauthorized access, disclosure, alteration, or destruction. These measures include but are not limited to encryption, access controls, security Audits, and employee trainings.

Despite our best efforts, it is important to note that no method of transmission over the internet or electronic storage is entirely foolproof. Therefore, while we strive to maintain the highest standards of data security, we cannot guarantee its absolute security. If you have any concerns about the security of your personal information or suspect any unauthorized access or misuse, please contact us immediately using the information provided in the "Contact Us" section below. We will promptly investigate the matter and take appropriate measures to address it.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. We will indicate the "Last Updated" date at the top of this page to inform you of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make material changes to this Privacy Policy, we will notify you by prominently posting a notice on our website or through other means, such as email or in-app notifications. Your continued use of our Platform after the posting of any changes to this Privacy Policy will constitute your acceptance of such changes.

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, or if you would like to exercise your rights regarding your personal information, please contact us:

1 Ogunyemi street Oniru Estate, Lagos, Nigeria

Customer Care Hotlines: +234 916 000 7790, +234 916 000 7791

Email: ask@scrella.com

We take privacy seriously and are committed to addressing any issues promptly and effectively. Your feedback is important to us and helps us continually improve our privacy practices.